Fundamental Supervisory Skills is made possible through a grant from the Illinois Community College Board to advance Workforce Training.  

Supervisors are uniquely positioned in the organization. In this session, explore the role of supervisor and better understand where authority begins and ends. Reflect upon and grow your influence in order to empower your direct reports to take personal responsibility for their task completion. Gain new perspectives on coaching, motivation, and accountability. Leave with greater confidence in your supervisory style and more comfortable in your link between the frontline and management.

The Essential Workplace Skills program is made possible by a workforce training grant from the Illinois Community College Board.  

Equity, diversity, and inclusion are among today's most critical commitments for employers and employees alike. In this session, learn how top-ranked organizations put those commitments into action. Explore how to approach and improve interactions with others, so they feel involved and respected. Walk away with a plan to address implicit bias and contribute to an inclusive, high-performing workplace.

The Essential Workplace Skills series is made possible by a grant from the Illinois Community College Board to advance Workforce Training. 

 Boost your value at work by being seen as an effective problem-solver. Explore the skills and strategies behind critical thinking - what it is and how to show it. Practice the ability to adopt multiple perspectives, analyze different data, and tackle complex issues collaboratively. Explore techniques for evaluating solutions and communicating them to key stakeholders. Walk away with confidence that you know how to generate improvements to benefit yourself, your team, and the organization. 

The Fundamental Supervisory Skills Series is made possible by a grant from the Illinois Community College Board to advance Workforce Training.  

Supervisors' words have a powerful effect in the workplace. In this session, grow more intentional about what you say and how to ensure feedback is linked to action. Reevaluate your approach to new hire and employee evaluations to prevent missing coaching and relationship-building opportunities. Recognize the value of ongoing and transparent communication about employees' strengths, areas for improvement, and roles. Leave with both a mindset and model to consistently reinforce positives and address gaps to overcome.

The Essential Workplace Skills Seris is made possible by a grant from the Illinois Community College Board to advance Workforce Training.  

Stressors at work create opportunities to rethink our responses and habits. In this session, identify challenges in your professional life and what contributes to them. Adopt strategies such as a proactive mindset and what-if thinking to anticipate problems before they arise. Grow your emotional intelligence to improve encounters with peers, supervisors, and customers. Explore how attending to your whole self affects your professionalism and career path. Leave with an action plan that promotes resilience in the face of workplace demands.

The Fundamental Supervisor Skills Series is made possible by a grant from the Illinois Community College Board to advance Workforce Training. 

The Essential Workplace Skills Series is made possible by a grant from the Illinois Community College Board to advance Workforce Training.  

Inclusive and cross-generational workplaces are today's professional norm. In this session, assess your customer-centricity and learn how to maintain and improve trust. Expand communication skills, including use of technology, to serve internal and external customers equally well. Learn recovery steps that rebuild customer loyalty. Leave ready to provide professional customer-service excellence regardless of title or industry.

The Fundamental Supervisory Skills Series is made possible through a grant from the Illinois Community College Board to advance Workforce Development. 

As an organizational go-between, supervisors have to monitor changes at both employee and management levels. In this session, strengthen resilience to change. Understand how to better support your team as new expectations, targets, or realities come its way. Expand on the concept of "growth mindset," so change is positioned as an opportunity, not a threat. Learn steps to take when introducing and implementing change, and know what data to monitor for reporting progress. Leave with greater readiness to lend a steady hand when the work environment is in flux.